Date of publication on site and effective date: 12-05-2026
These Terms of Sale (the ‘Terms’) apply to the sale of products offered to consumers on our Site. Only the version of the Terms shown on this Site at the time the client submits an order will govern that order. Any modification or amendment to the Terms will become effective immediately upon publication and will regulate any subsequent order. Customers are thus encouraged to read the Terms carefully before carrying out any order.
Seller
The seller of the products offered on this Site is Diamant S.r.l., a company with registered office in Viale del Lavoro 8, 37060 Bonferraro di Sorgà (VR), Italy, Tel. +39 045 665 5044, VAT nr. IT02922140237 (the ‘Seller’).
Customers intending to contact the Seller for any reason, also including asking for information, providing feedback or raising a complaint, are encouraged to send an e-mail to: info_dmt@diamantdmt.com.
Customers
Only customers acting as consumers may place orders on this Site. For the purposes of the Terms, “consumer” means an individual who purchases products for private use, strictly outside of any business or professional activity.
All products available on our Site are intended for non-commercial use, and the purchase of products for resale is strictly prohibited.
When submitting orders, Customers should ensure that the personal data they provide is true and accurate. In the event of any subsequent change to their personal data, for instance, one that may affect the fulfilment of an order or the provision of post-sale assistance, Customers should promptly inform the Seller of such a change.
Product Information and Images
The Seller aims to publish product information (e.g., sizes, materials, etc.) as accurately as possible and to update such information promptly whenever necessary. With respect to product images, however, the display properties of the device used to view the products may occasionally cause minor discrepancies between (i) how a product appears on this Site and (ii) how the same product looks in reality once delivered. Please note that such minor discrepancies do not constitute a lack of conformity of the product.
All product information is an invitation to treat only and does not constitute an offer or unilateral contract.
Personal Data
Please refer to our Privacy Policy for further information about how this Site processes personal data.
Pricing
The prices of the products are first stated on the relevant product page, then in the order summary at check-out, and, upon submission of an order, are indicated in the order acknowledgement email sent to the customer to confirm receipt of their order.
The Site does not apply personalised prices based on customer data (e.g., browsing history or geolocation), and does not perform automated decision-making processes.
All the prices are inclusive of VAT and other taxes/duties (when applicable).
Delivery costs and other fees may apply, and will be stated inside the order summary at checkout.
Any changes to product prices will take effect on the date they are published on this Site, with no retroactive effect on orders already accepted by the Seller.
The Seller may refuse to accept an order for any error in the price published on this Site or even indicated in the order acknowledgement email sent to the customer to confirm receipt of their order, which, as also stated below, does not represent acceptance of an order.
Payments
Payments for orders can only be made through the methods made available on this Site.
Customers must provide correct payment information and only use payment methods they are authorised to use. The Seller may run prior checks or pre-authorisations to verify the authenticity and solvency of the payment method used.
The Seller relies on a primary gateway for authorising payments for orders. Therefore, the Seller will not directly manage any financial information relating to the payment method used, nor will this Site process any financial information provided by the Customer to complete the Order. In the unlikely event of an error, negligence, or any wrongdoing by the payment gateway during the processing of an order, the Seller should not be held responsible for such error, negligence, or wrongdoing.
Vouchers and Gift Cards
The Seller may issue vouchers and gift cards for use on this Site.
Vouchers and gift cards cannot be sold, refunded, or combined.
Contract of Sale
After receiving an order, the Seller will send the customer an order acknowledgement email that includes the order number, details of the ordered products, all related costs and fees, and other information. Customers should be aware that the latter email does not represent acceptance of their order.
By placing an order through this Site, Customers warrant that they are legally capable of entering into a binding contract.
An order should be deemed as accepted only when the Seller confirms by e-mail to the customer that the relevant product(s) have been dispatched. Only at that time will a contract of sale between the Seller and the customer be complete and deemed effective. The Terms are part of such a contract of sale. Before that time, the Seller should reserve the right to refuse an order at its discretion.
By way of example, the Seller may also decide to refuse acceptance of an order in the following cases:
· when a product is unavailable or has been incorrectly priced or described;
· when payment authorisation for an order has been denied;
· If shipping restrictions apply to a product, or
· If the Seller suspects any non-legitimate or fraudulent activity on the part of the customer;
· If the Seller suspects a product has been ordered to resell it.
In case of partial unavailability of an order, the Seller will contact the Customer to confirm that the Customer wishes to (a) receive a partial order, (b) receive the complete order, but over numerous deliveries, or (c) cancel the same order.
In the event of total unavailability, the Seller will cancel the Order and refund the Customer any payments made.
Delivery
The Seller delivers orders solely through major couriers.
A tentative delivery timeframe is stated in the order summary at checkout. Moreover, the order dispatch confirmation email, which the Seller uses to confirm its acceptance of an order, contains all delivery information that allows the Customer to track delivery.
The Seller undertakes to deliver orders promptly and, in any case, within 30 (thirty) days from the date when the order is submitted.
Delivery times may be affected by certain circumstances, such as seasonal sales or when the business is closed. However, the Seller should not be held responsible for delivery delays not attributable to the Seller's fault or negligence. For instance, the Seller shall be exempt from responsibility for delays due to force majeure, strikes, natural disasters, lengthy customs procedures, and any other occurrence relating to the supply of delivery services or any other circumstance outside the Seller’s control.
All orders are delivered Duty Delivery Paid (DDP), meaning the Seller covers all shipping costs, import duties, and taxes before delivery, so the Customer is not required to pay the courier any additional delivery fees. It may, however, happen that, for orders delivered outside the European Union, the courier or the Seller’s Customer Service contacts the Customer to request further information necessary to clear the goods at Customs.
Customers are encouraged to make every effort to facilitate delivery by being available to receive the order or delegating the task to a third party.
The courier will make a first delivery attempt to the destination indicated by the Customer. If the delivery is unsuccessful, the courier will inform the Customer of the attempted delivery and will try to agree on a subsequent delivery with the Customer. If the courier is unable to deliver the order, the Seller will contact the Customer to verify their interest in a new delivery.
When receiving an order, the Customer should promptly verify the number of the parcels and their integrity. If the Customer finds anomalies with the delivery, for example, in relation to the number of parcels or damage to the external packaging, the Customer must conditionally sign the delivery document and contact the Seller.
Right of Withdrawal (Consumers Only)
Customers may cancel the contract of sale without providing any justification within 14 (fourteen) days from the date of delivery of the products by using the return procedure available on this Site (s.c. right of withdrawal). Please check the Return guidelines here.
No right of withdrawal applies to the sale of customised products, perishable products, and in all other exempted cases prescribed by the law.
Before returning a product, Customers can only examine it under conditions comparable to those in a store. Customer must not use or wear any product before returning it, as they will be deemed liable for any diminished value of the returned items resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.
Products must be returned with all labels, safety tags, packaging, and accessories that came with the order, and must not show any signs of use, scratches, or any changes (used, worn, washed, stretched, etc.). For shoes: the removal of the protective film, the installation of the cleats, or any alteration to the original sole condition will forfeit the customer’s right to return the product.
Customers must return the products to the Seller without undue delay and in any case not later than 14 (fourteen) days from the day on which the Seller has authorised the dispatch of the returned products.
Once the Seller has confirmed the Customer’s right to return the products, and following inspection of the returned products, the Seller will refund the Customer the full purchase price, delivery costs, and all other costs related to the sale within 14 (fourteen) days, or, in alternative, issue a voucher upon a Customer’s request.
The Customer is responsible for all shipping costs incurred in returning the products to the Seller, including any inbound import duties and fees due on returns from outside the European Union.
Product Exchange
Customers may exchange a non-personalised product ordered with another product, when possible, by using the procedure made available on this Site. For instance, the Customer can order the same product in a different size, or another product from this Site, in exchange for the previously ordered product. Please check the Return guidelines here.
Only EU-based Customers may carry out a product exchange, provided the request is made within 14 days of the delivery date.
Before changing a product, Customers can only examine the product under conditions comparable to those in a store, but not use or wear it. Customers will indeed be liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.
Products must be returned with all labels, safety tags, packaging, and accessories that came with the order, and must not show any signs of use, scratches, or any changes (used, worn, washed, stretched, etc.).
The Seller reserves the right to inspect the returned products before exchanging them with other products.
The Customer is responsible for all shipping costs incurred in returning the exchanged products to the Seller.
Statutory Guarantee (Consumers Only)
The Seller makes its best effort to ensure that the products offered on this Site are not defective and that they conform to what has been represented on this Site, that is, in particular, that the products:
· Conform to the description provided on this Site and possess the qualities of the products that the Seller has presented to the Customer as a sample or model;
· They are appropriate for the purpose for which products of the same kind are normally used.
· Possess the usual qualities and characteristics of goods of the same kind, and that the Customer can reasonably expect, considering the nature of the product.
Marginal differences between the product description on this Site and the product's actual characteristics will not constitute non-compliance with the Terms.
The guarantee of conformity of the products offered on this Site lasts for a period of 2 (two) years from the date of receipt by the Customer.
In the unlikely event that a non-conforming product is delivered, the Customer may request repair or replacement at no cost. When these solutions are not possible, the Customer will be entitled to a corresponding reduction in the purchase price or to a refund of the purchase price and (where incurred) other delivery costs. The Terms shall not affect any statutory consumer right.
The Customer must notify the Seller of any failure of conformity of the products within 2 (two) months from the date on which such failure of conformity is discovered, by contacting the Customer Service. Please check the Return guidelines here.
The mere receipt of the product by the Seller after the initiation of the procedure does not in any way represent recognition of a failure of conformity of the products, as long as such failure of conformity has not been verified by the Seller.
Any direct judicial action in relation to hidden defects must be undertaken, in every case, within the period of twenty-six months after delivery of the product.
Miscellaneous
The Terms are published in multiple languages. In case of discrepancies between the languages, Italian shall prevail.
No waiver of the right to access remedies for the breach of the Terms and/or of the contract of sale between the Seller and the Customer represents a waiver in relation to prior or subsequent breaches of any other provision of the Terms.
If a provision of the Terms is found to be illegal, null or void for any reason, such provision should be deemed severable from the other provisions of the Terms. It will not affect in any way the validity and effectiveness of the other provisions of the Terms and/or of the contract of sale between the Seller and the Customer.